v789 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains clearly what personal data v789 collects, why we collect it, how we use it, and the rights you have over your information.
1.Introduction
v789 ("we", "us", "our") is committed to protecting the privacy and personal data of every person who uses the v789 website and platform ("the Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share and protect personal data in connection with your use of the Platform and all related services. This Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, please do not use the Platform. This Policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform and are incorporated by reference into this Policy.
v789 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Data is shared only in the limited circumstances described in Section 5 of this Policy, and only with trusted partners who are bound by appropriate confidentiality obligations.
2.Data We Collect
We collect several categories of personal data from you, depending on how you interact with the Platform. The categories below set out what we collect and the context in which we collect it.
We collect this data either directly from you (when you register, deposit, play or contact us), automatically (via cookies and session tracking as you use the Platform), or from third parties (such as payment processors who confirm transaction status, or identity verification providers who assist with KYC checks). We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data other than as required for mandatory age and identity verification.
3.How We Use Your Data
We use the personal data we collect strictly for the purposes set out below. We do not use your data for any purpose that is incompatible with the original purpose for which it was collected without first obtaining your explicit consent or as otherwise required by law.
- Account management and authentication: to create and maintain your player account, verify your identity, process your registration and enable you to log in securely to the Platform.
- Service delivery: to provide the games, sports betting markets, payment processing, bonus credits, and all other Services offered on the Platform to you in accordance with our Terms and Conditions.
- Regulatory compliance and fraud prevention: to carry out KYC and age verification checks, monitor accounts for suspicious activity, comply with anti-money laundering obligations, and report as required to regulatory or law enforcement authorities.
- Responsible gaming: to monitor your gaming activity against responsible gaming indicators, to administer deposit limits, session time limits, self-exclusion periods and reality check notifications that you have configured or that we are required to apply.
- Customer support: to respond to your enquiries, investigate complaints, resolve disputes and maintain records of support interactions for quality assurance and training purposes.
- Platform improvement and analytics: to analyse aggregated and anonymised usage patterns in order to improve Platform functionality, game selection, payment flows and user experience. This analytics processing does not identify individual users.
Where we rely on your consent as the legal basis for processing (for example, for direct marketing communications), you may withdraw that consent at any time by contacting our support team or by using the opt-out mechanism in any marketing message. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
4.Legal Basis for Processing
We process your personal data only when we have a valid legal basis for doing so. The legal bases on which we rely are as follows:
- Contract performance: the majority of our data processing is necessary to perform the contract we have with you — i.e., to provide the Services you have signed up for, including processing your deposits, crediting your wins, and administering your account.
- Legal obligation: certain processing is required for us to comply with applicable law — including anti-money laundering regulations, age verification requirements, and cooperation with law enforcement authorities where legally mandated.
- Legitimate interests: where processing is not strictly necessary to perform the contract or comply with law, we rely on our legitimate interests — such as preventing fraud, improving the Platform, managing security risks, and ensuring responsible gaming compliance — provided those interests are not overridden by your rights.
- Consent: where we send you direct marketing communications by SMS or email, we rely on your explicit consent. You may withdraw this consent at any time as described in Section 3 above.
5.Sharing Your Data
v789 does not sell your personal data. We may share your data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard and their processors): we share transaction reference data with payment partners to process your deposits and withdrawals. These partners receive only the data necessary to complete the transaction and are subject to their own privacy and security obligations.
- Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and similar): game providers may receive a session token and anonymised player identifier to manage your game session. They do not receive your full identity or payment data.
- Identity verification and KYC providers: to comply with our age verification and anti-fraud obligations, we share identity documents and personal identifiers with regulated KYC service providers. These providers are bound by strict data protection obligations and use your data solely for verification purposes.
- Regulatory and law enforcement authorities: where we are required by law or court order to disclose personal data to government bodies, regulators, tax authorities or law enforcement agencies, we will do so. We will, where legally permitted, notify you of such disclosure in advance.
All third parties with whom we share data are required to process it securely, to use it only for the specified purpose, and to protect it in accordance with data protection standards equivalent to those we apply. We do not transfer personal data internationally except where necessary for payment processing or KYC services, and only to providers operating under equivalent data protection frameworks.
6.Payment Data and Financial Information
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa or Mastercard, the payment is processed directly by the relevant payment service provider. v789 does not store your full card numbers, mobile banking PINs, or online banking passwords. We receive only a transaction reference, a masked account identifier (for example, the last four digits of a card number or a partial mobile number), and a transaction status confirmation from the payment provider. This information is used solely to reconcile your account balance and transaction history within the Platform.
Transaction records are retained as part of your account history for a minimum of five years from the date of the transaction, in compliance with our financial record-keeping obligations. If you close your account, transaction records are archived and retained for the applicable statutory retention period before being securely deleted. You may request a copy of your transaction history at any time by contacting our support team.
7.Cookies and Tracking Technologies
The v789 Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, to keep your session secure, and to understand how users interact with the Platform. A cookie is a small text file placed on your device by the Platform when you visit. The following categories of cookies are used:
- Strictly necessary cookies: these are required for the Platform to function. They enable you to log in, navigate between pages, maintain your session, and use core features such as the game loader and payment flow. These cookies cannot be disabled without breaking the Platform's core functionality.
- Functional cookies: these remember your preferences such as your chosen language, display settings and responsible gaming tool configurations, so the Platform behaves consistently across sessions.
- Analytics cookies: we use anonymised analytics data to understand aggregate usage patterns — such as which pages are visited most frequently and how users navigate through the Platform. This data does not identify individual users and is used solely to improve the Platform.
- Session security cookies: short-lived cookies used to protect against cross-site request forgery (CSRF) attacks and other session-based security threats. These expire when you close your browser or log out.
You may configure your browser to block or delete cookies. However, blocking strictly necessary cookies will prevent the Platform from functioning correctly and you may be unable to log in or complete transactions. Analytics and functional cookies may be disabled without affecting core Platform access. v789 does not use third-party advertising or behavioural targeting cookies.
8.Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The specific retention periods we apply depend on the category of data and the purpose for which it is held.
Account data (identity, contact and gaming data) is retained for the duration of your active account and for a minimum of five years following account closure, to comply with anti-money laundering and financial record-keeping obligations. Technical data and session logs are retained for up to 12 months. Communications data (support interactions) is retained for up to three years. Where you exercise your right to erasure (see Section 9), we will delete your data subject to any overriding legal retention obligations.
When personal data is no longer required and no legal retention obligation applies, we delete or anonymise it using secure data destruction methods. Anonymised data (where all identifiers have been removed and re-identification is not reasonably possible) may be retained indefinitely for aggregate analytics purposes.
9.Your Data Rights
You have the following rights in respect of your personal data held by v789. To exercise any of these rights, please contact our support team at the email address set out in Section 13. We will respond to verified requests within a reasonable timeframe and in any event within 30 days of receipt, except where the complexity or volume of requests requires an extension, in which case we will notify you.
To exercise any of the above rights, please contact us at [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act.
10.Security Measures
v789 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, access controls that restrict internal staff access to personal data on a need-to-know basis, regular security assessments and penetration testing of Platform infrastructure, and multi-factor authentication requirements for staff accounts with access to personal data systems.
Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at the email address in Section 13. In the event of a data breach that poses a risk to your rights, v789 will notify affected users promptly and take all reasonable steps to mitigate the impact.
11.Children and Underage Protection
The v789 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory age verification checks designed to prevent underage access. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, delete the associated personal data to the extent permitted by law, and refuse to process any pending transactions.
If you believe that a person under 21 has accessed the Platform using your account or device, please contact our support team immediately. Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms on shared devices. v789 accepts no liability for underage access that occurs as a result of a registered user sharing their account credentials with a minor.
12.Changes to This Policy
v789 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. Where a change is material — meaning it significantly affects how we use your personal data or your rights in relation to it — we will provide advance notice via SMS or account notification before the change takes effect. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms.
We encourage you to review this Policy periodically to stay informed about how we protect your personal data. If you have any concerns about a change to this Policy, please contact our support team before the change takes effect so that we can address your concerns. If you do not agree with any updated Policy, you may close your account and withdraw your remaining balance before the change takes effect.
13.Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data security concern, please contact our support team. All data-related correspondence should be submitted in writing by email.
Email: [email protected] (plain text — not a clickable link). Our team is available 24/7 and will respond to data rights requests within 30 days.
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